Refund and Return Overview

Our exchange, refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for an exchange, your item must be damaged when you received it.

To complete your exchange/ return, we require a photo of the damage and a receipt or proof of purchase.

Please do not send your purchase back to us. Photo and email should cover all issues and is easier for both of us.

Refunds

If you are unhappy with the quality of our products or how they work we will refund your purchase price for items purchased directly from us (at www.naturesnurse.co.nz or at events we may attend).

Please write to us at admin@naturesnurse.co.nz explaining in full what the quality or performance issue is. If appropriate please send us photos to help us understand the issue.

Once your email and/or return photo is received, we will send you an email possibly asking further questions if necessary. We will also notify you by email of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@naturesnurse.co.nz

Exchanges

We only exchange/ replace items if they are defective or damaged. If you need to exchange it for the same item, take a photo of the defect or damage and send us an email at admin@naturesnurse.co.nz with information about where and when the item was purchased, copy of invoice info or payment details and what /how the damage occurred (ie by courier in transit to you). Also let us know what address we should send the replacement item to.

Reviews & Emails

We love to hear your comments and to share info that could be very valuable to you or your loved ones, fast, effective safe and natural care of painful or pesky conditions.

We may send you emails from time to time -to ask you to review our products and to let you know tips about using our products, or special offers and sales.

If at any time you wish to unsubscribe just hit the button and you will be automatically removed.

We will only use your email for our own use and never sell it or give to any one else.

Need help?

Contact us at admin@naturesnurse.co.nz for questions related to refunds and returns.

Always happy to help.

Nature’s Nurse – cares for you, naturally.